Terms & Conditions

• TechFriend™ includes 24 hour phone and remote control service. It does not include home visits or the cost of repairing hardware failures.
  
  
• TechFriend™ is only available to domestic home users and the computers that they own.
  
  

The service will comprise of:

• Access to a freephone number for help and advice with hardware, software and operating system enquiries.
  
  
• A remote fix service which allows an agent to remotely access your PC to determine the problem and either repair it or provide advice on what options are available to fix the issue.
  
  

Due to this service being only available to domestic home users, the following cannot be supported:

• File servers, file server operating systems, domain and active directory based networks, file private network (VPN) and wide area networks, multisubnet networks, complex firewall configurations.
  
  
• The technical service has no usage limit but we do operate a fair usage policy. We may raise additional charges if we believe that services are being used for business purposes or because we believe that you are failing to take appropriate steps to maintain and safeguard your system.