TechFriend™

Our TechFriend™ service is an absolute must if you own a PC, as it can help you with many tasks including: installing software, removing viruses and answering any computer related questions.

As well as peace of mind that the solution to your problem is only a phone call away, TechFriend™ also gives you support for a whole year. And, if we are unable to solve your problem over the phone, then we can remotely control your PC and fix it that way!

Remember, TechFriend™ is your own personal friend that you can use for all the PCs you own, and it’s all for the sum of 25p per day!

A freephone number for unlimited advice from your TechFriend™ who’s available 365 days a year, for all your computing needs.

 

If you need a hand setting up your printer or using a piece of software, then you can pick up the phone and talk to your TechFriend™, anytime you want to, including Christmas day!

1. You’ll need broadband and a PC running Windows XP™ or Windows Vista™
2. When you have a question or problem just call our freephone helpdesk.
3. Tell us what the query or problem is.
4. If we need to take control of your PC, we’ll give you a secure web address and code.
5. In minutes, your TechFriend™ will be able to share control of your mouse/cursor.
6. Once the query is solved, your TechFriend™ will disconnect from your PC.

7. 80% of PC problems can be solved this way.
8. These can normally be resolved in under 15 minutes.
9. We will answer any other questions you may have.
10. You can register your details for exclusive special offers and tips to keep your PC running smoothly.

Once you have signed up to TechFriend™, you can contact us on the dedictated 0800 number that you will be sent in your welcome pack. All calls are free of charge from a BT landline regardless of the length of the call.

Please note that most mobile phone operators charge for 0800 calls and exclude these calls from call allowances. We recommend using your landline to call us. If you wish to use a mobile, contact your mobile operator for details about call charges.

1. TechFriend™ includes phone and Remote Fix access. It does not include home visits or the cost or
   repairing Hardware or Software failures. Remote fix can only be accessed via broadband.
2. TechFriend™ is only available to domestic home users, or a business user based as a single user at
   home.

The service will comprise of:

3. Access to a freephone number for help and advice with hardware, software and operating system enquiries.
4. Trying to resolve the matter over the phone first, we will either repair it or provide advice on what the options are available to fix the issue.
5. Where the service can not be resolved initially, an agent will advise you of a secure website and then offer to remotely access your PC to determine the problem.

Due to this service being only available to home users, the following cannot be supported:

6. File servers, file server operating systems, domain and active directory based networks, file private network (VPN) and wide area networks, multisubnet networks, complex firewall configurations.
7. Apple Macs®, Sage® and Linux are not supported.
8. The technical service has no usage limit but we do operate a fair usage policy. We may raise additional charges if we believe that services are being used for multi-user business purposes or because we believe that you are failing to take appropriate steps to maintain and safeguard your system.

Our software experts know the most popular software programs inside out. We can give you hints and tips and solve your queries. Some of the software titles that we support include:

1. Microsoft® Windows® XP
2. Windows Vista™
3. Microsoft® Office®
4. Microsoft® Works®
5. Microsoft® Money®
6. Microsoft® Internet Explorer®
7. Firefox
8. Microsoft® Outlook®
9. Nero
10. Apple iTunes

During the year we produce a TechFriend™ newsletter for our customers that have subscribed to receive them. They contain interesting articles, hints and tips and special offers. If you have not subscribed yet, then you can choose to register for future publications and receive them in your inbox instead.